Refund & Cancellation Policy

1. Refund Eligibility

All sales are final. Motionix prompts and source code are digital products delivered instantly, so we don't offer refunds once a purchase is complete, except where required by applicable law or in the limited cases below.

A refund may be approved only when:

• You were charged more than once for the same purchase
• The amount charged was different from the amount you agreed to pay
• A technical fault on Motionix's side prevented you from accessing the purchased plan and we could not resolve the problem after you contacted support

Refunds are not provided for a change of mind, failure to use the Service, or failure to cancel before a renewal. If a refund is approved, access provided by the refunded purchase ends immediately.

To request a review, contact us at support@motionix.app with your account and purchase details.

2. Subscription Cancellation

Monthly and Yearly subscriptions renew automatically until cancelled. Cancellation is available through the Cancel Subscription button on the Account page for signed-in users.

• You must complete the confirmation shown after selecting Cancel Subscription before your next renewal date to avoid being charged for the next billing period.
• Once cancellation is confirmed, the recurring subscription is cancelled and future renewal charges stop.
• You will retain access for the remainder of your already-paid billing period, through the paid-through date displayed on your Account page.
• Once your billing period ends, your access will not renew and premium features will no longer be available.

3. Lifetime Plan

The Lifetime plan is a one-time purchase that grants access with no scheduled expiration, for as long as Motionix operates the Service. It does not renew and does not have a recurring charge or subscription cancellation process. The refund conditions in Section 1 still apply.

4. Monthly Usage Limit

The Monthly plan allows you to unlock up to 4 unique premium prompts during any rolling seven-day period. Copying a prompt you have already unlocked does not use another unlock. Reaching this limit does not qualify a purchase for a refund. Yearly and Lifetime plans include unlimited premium prompt copies, subject to the Terms & Conditions.

5. Plan Upgrades

Motionix supports upgrades from Monthly to Yearly, Monthly to Lifetime, and Yearly to Lifetime. An upgrade takes effect immediately after the new payment is completed.

• The previous subscription is cancelled as part of the completed upgrade.
• Any remaining time on the previous plan is forfeited and is not credited, transferred, prorated, or refunded.

6. Payment Disputes

If you believe a charge was made in error, please contact us before filing a chargeback with your bank or card provider — we're happy to help resolve billing issues directly.

7. Contact

For any billing questions, contact us at support@motionix.app.